Privacy Policy

Last updated: 17 April 2026

1. Introduction

Contesto (Pty) Ltd ("Contesto", "we", "us" or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website contesto.co.za or engage with our products and services.

This policy is governed by the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. By using our website or services, you acknowledge that you have read and understood this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Full name and contact details (email address, phone number)
• Company name and business address
• Enquiry details submitted via our contact form
• Billing and delivery information for store purchases
• Any correspondence you send us

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device type and operating system
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and provide customer support
• Process orders and deliver products or services
• Send transactional communications (order confirmations, delivery updates)
• Improve our website, products and services
• Comply with legal obligations
• Prevent fraud and ensure security
• Send marketing communications where you have given consent (you may opt out at any time)

4. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds:

• Contract performance: to fulfil orders and service agreements
• Legitimate interests: to improve our services and prevent fraud
• Legal obligation: to comply with applicable South African law
• Consent: for marketing communications and non-essential cookies

5. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business (e.g. hosting, payment processing, logistics) — bound by confidentiality agreements
• Legal authorities where required by law or court order
• Business transferees in the event of a merger, acquisition or sale of assets — you will be notified in advance

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Customer records are typically retained for five (5) years after the end of a business relationship to meet statutory and tax obligations.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. These include SSL encryption, access controls and secure server infrastructure. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

8. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to the processing of your personal information
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact our Information Officer at info@contesto.co.za or call (+27) 011 568 6923.

9. Information Regulator

You have the right to lodge a complaint with South Africa's Information Regulator if you believe your personal information has been processed unlawfully:

• Website: inforegulator.org.za
• Email: complaints.IR@justice.gov.za

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer:

• Company: Contesto (Pty) Ltd
• Address: 77 Park Drive, Northcliff, Johannesburg, South Africa
• Email: info@contesto.co.za
• Phone: (+27) 011 568 6923